Privacy Policy

This Privacy Policy outlines what we collect and how we use, disclose, and safeguard your information before, during, and after your travels with us. It also explains your rights regarding your data.

Information We Collect and How We Use It

General Personal Information

We collect your personal information (e.g., your full name, date of birth, passport/ID number, etc.) to process bookings (e.g., domestic flights, accommodation) and communicate with you before, during, and after your trip (e.g., sending the itinerary, booking confirmation, updated information). Based on your data (e.g., travel preferences, travel history, and feedback), we can give you tailored recommendations, itineraries, and offers.

Payment & Billing Information

With your payment & billing information, we can manage billing, refunds (if necessary), and transactions securely. We are committed to not storing any credit or debit card details (including card number, expiration date, security code, etc.) on our servers. Your payment data is used solely for transaction processing and is not shared with any third party, except for authorized payment service providers.

Automatically Collected Information

Some information is automatically collected when you use our websites and other digital media (e.g., IP information, cookies, interaction data, etc.).

How We Collect Information

We collect information through:

Direct interactions: This includes in-person, phone, email, and website interactions.
Online forms and booking portals: Through forms you fill out and the online booking process.
Cookies and analytics tools on our website: For service improvement purposes.

Internal Access

Only trained and authorized employees of Viet Cone Travel can access customer data. These team members are responsible for bookings, customer service, payment processing, and trip coordination.

External Access

Your information may be shared with reliable third-party service providers as needed. We take careful steps to ensure that all third parties who receive your data:

They are contractually bound to use the information only for specific service-related purposes.
Have privacy policies and data protection measures that meet or exceed applicable legal standards.

Legal and Regulatory Authorities

We may disclose your information when:

Required by law or court order.
Necessary to comply with immigration, customs, or public health regulations.
You need to protect your safety, rights, or the rights and safety of others.

Communication of the Privacy Policy

This policy is made available on our website and in our offices. You will be notified of any significant changes via email, website announcements, and social media platforms.

Data Retention

We retain your information only as long as needed for legal, operational, or service purposes. Once no longer necessary, data is securely deleted or anonymized.

Legal Basis for Processing

The primary grounds on which we use your personal information include:

Contractual Necessity: We process your information to fulfill our obligations under the travel services you have requested.
Consent: In certain cases, we will request your explicit consent before collecting or using your information (e.g., marketing emails and promotional offers). You can withdraw your consent at any time by contacting us.
Legal and Regulatory Compliance: We may disclose your data as necessary to comply with laws and regulations to protect your rights.
Legitimate Interests: To enhance service quality and operational integrity, in a manner that does not infringe your rights.

If you have any comments, suggestions, or questions about our privacy policy, please do not hesitate to contact us.